GeneticHogs receives a multitude of customer inquiries about their innovative swine breeds and genetic solutions every day. They use Deskhero's AI capabilities to efficiently sort, categorize, and respond to these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to find applicable content.
This content is then used to generate suggested replies, which are sent through OpenAI's ChatGPT. This not only expedites response times but also ensures the consistency and accuracy of the information provided to customers.
Moreover, Deskhero's AI-powered comprehensive search bar has simplified the process for GeneticHogs' support team to find relevant information quickly. Whether they're looking for a specific ticket, a knowledge base article, or a piece of information from an uploaded file, the AI-enhanced search delivers accurate results instantly.
Deskhero's REST API has also allowed GeneticHogs to integrate the platform with their existing systems seamlessly. This integration has resulted in a unified platform for all customer support activities, further improving efficiency and productivity.
In conclusion, Deskhero's AI capabilities have revolutionized GeneticHogs' customer support operations, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time it takes to respond to customer inquiries.
How does the AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to deliver accurate search results. It can quickly find relevant information from tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, resulting in a unified platform for all customer support activities.
* This article provides an example of how a fictive company in the Swine Breeding and Genetics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
