SwineSuperior deals with a high volume of customer queries regarding their superior swine breeds and advanced genetic solutions. To manage this effectively, they use Deskhero's AI capabilities to sort, categorize, and respond to these queries promptly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to find pertinent content.
This relevant content is then used to generate suggested replies, which are sent through OpenAI's ChatGPT. This process not only accelerates response times but also ensures the consistency and accuracy of the information provided to customers.
Additionally, Deskhero's AI-powered comprehensive search bar has made it simpler for SwineSuperior's support team to locate relevant information swiftly. Regardless of whether they're searching for a specific ticket, a knowledge base article, or a piece of information from an uploaded file, the AI-enhanced search delivers accurate results in no time.
Deskhero's REST API has also enabled SwineSuperior to integrate the platform with their existing systems seamlessly. This integration has created a unified platform for all customer support activities, thereby improving efficiency and productivity.
In summary, Deskhero's AI capabilities have revolutionized SwineSuperior's customer support operations, leading to improved customer satisfaction and reduced operational expenses.
How does Deskhero's AI enhance response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies, significantly reducing the time needed to respond to customer queries.
How does the AI-powered search function?
Deskhero's AI-powered search uses OpenAI Embeddings to deliver accurate search results. It can swiftly locate relevant information from tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for easy integration with existing systems, creating a unified platform for all customer support activities.
* This article provides an example of how a fictive company in the Swine Breeding and Genetics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
