PigPalace Inc. receives hundreds of customer queries daily regarding their products and services. With Deskhero, they are able to manage these tickets effectively, ensuring no customer query goes unanswered. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time significantly.
The custom fields feature allows PigPalace Inc. to categorize their tickets based on the type of product or service the query is related to. This helps in assigning the tickets to the right team, improving the overall efficiency of the process.
Deskhero's AI capabilities also enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This ensures that customers can find relevant information quickly and easily, improving their overall experience.
The knowledge base feature of Deskhero allows PigPalace Inc. to create comprehensive guides and articles about their products and services. These articles are generated from Word, PowerPoint, PDF files, and even scraped data from their website. This not only saves time but also ensures consistency in the information provided to the customers.
Finally, the REST API of Deskhero allows PigPalace Inc. to integrate their existing systems with Deskhero, ensuring seamless data flow between different platforms. This has significantly reduced the manual effort required to manage customer support.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the response time significantly. It also categorizes tickets based on custom fields, helping in assigning them to the right team.
How does Deskhero enhance the search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results. This ensures that customers can find relevant information quickly and easily.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows you to integrate your existing systems with Deskhero, ensuring seamless data flow between different platforms.
* This article provides an example of how a fictive company in the Swine Housing and Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
