TeleSynch deals with a high volume of customer inquiries every day. Using Deskhero's AI capabilities, they have been able to streamline their customer support process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content to respond to inquiries.
The AI also generates suggested replies, reducing the time it takes for TeleSynch's customer support agents to respond to inquiries. These replies are generated using OpenAIs ChatGPT, ensuring they are accurate and helpful.
Deskhero's comprehensive search bar, enhanced by the AI, allows TeleSynch's customer support agents to quickly find the information they need to assist customers. This has significantly improved the efficiency of their customer support process.
The AI also assists in keeping TeleSynch's knowledge base up-to-date. It generates articles from word, powerpoint, pdf files, and scrapes data from the company's website. This ensures that the knowledge base always contains the most current and relevant information.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of TeleSynch's customer support services. They have reduced response times, improved the accuracy of responses, and ensured that the knowledge base is always up-to-date.
How does Deskhero's AI streamline the customer support process?
Deskhero's AI streamlines the customer support process by generating suggested replies and enhancing search results. This reduces the time it takes for customer support agents to respond to inquiries and find the information they need to assist customers.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI improves the accuracy of responses by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows it to find the most relevant and accurate information to respond to inquiries.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI keeps the knowledge base up-to-date by generating articles from word, powerpoint, pdf files, and scraping data from the company's website. This ensures that the knowledge base always contains the most current and relevant information.
* This article provides an example of how a fictive company in the Syndication of Television Programming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
