PrograMax receives a large number of customer inquiries every day. With Deskhero's AI capabilities, they have been able to improve the quality and efficiency of their customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content to respond to inquiries.
The AI also generates suggested replies, which has significantly reduced the time it takes for PrograMax's customer support agents to respond to inquiries. These replies are generated using OpenAIs ChatGPT, ensuring they are accurate and helpful.
Deskhero's comprehensive search bar, enhanced by the AI, allows PrograMax's customer support agents to quickly find the information they need to assist customers. This has significantly improved the efficiency of their customer support process.
The AI also assists in keeping PrograMax's knowledge base up-to-date. It generates articles from word, powerpoint, pdf files, and scrapes data from the company's website. This ensures that the knowledge base always contains the most current and relevant information.
Overall, Deskhero's advanced AI capabilities have greatly improved the quality and efficiency of PrograMax's customer support services. They have reduced response times, improved the accuracy of responses, and ensured that the knowledge base is always up-to-date.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI improves the quality of customer support by generating suggested replies and enhancing search results. This ensures that responses are accurate and helpful, and that customer support agents can quickly find the information they need to assist customers.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves the efficiency of customer support by reducing the time it takes for customer support agents to respond to inquiries and find the information they need to assist customers. This is achieved through the generation of suggested replies and the enhancement of search results.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI keeps the knowledge base up-to-date by generating articles from word, powerpoint, pdf files, and scraping data from the company's website. This ensures that the knowledge base always contains the most current and relevant information.
* This article provides an example of how a fictive company in the Syndication of Television Programming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
