SyndiTV receives thousands of inquiries daily, ranging from technical issues to programming schedules. With Deskhero's AI capabilities, SyndiTV can quickly and accurately respond to these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
Deskhero's AI also generates suggested replies, which has drastically reduced the time it takes for SyndiTV's customer support team to respond to inquiries. The AI uses OpenAIs ChatGPT to generate these replies, ensuring they are accurate and helpful.
By using Deskhero's comprehensive search bar, SyndiTV's customer support team can easily find the information they need to assist customers. The search results are enhanced by the AI, making them more relevant and useful.
The AI also helps SyndiTV keep their knowledge base up-to-date. It generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This ensures that the knowledge base is always filled with the most current and relevant information.
Overall, Deskhero's advanced AI capabilities have greatly improved SyndiTV's customer support services. They have reduced response times, improved the accuracy of responses, and ensured that the knowledge base is always up-to-date.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by generating suggested replies. This eliminates the need for customer support agents to manually search for the information they need to respond to inquiries.
How does Deskhero's AI ensure the accuracy of responses?
Deskhero's AI ensures the accuracy of responses by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows it to find the most relevant and accurate information to respond to inquiries.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI keeps the knowledge base up-to-date by generating articles from word, powerpoint, pdf files, and scraping data from the company's website. This ensures that the knowledge base is always filled with the most current and relevant information.
* This article provides an example of how a fictive company in the Syndication of Television Programming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
