SynthFibre Solutions handles a high volume of customer queries daily, ranging from product inquiries to technical support. The company implemented Deskhero to manage these tickets effectively and ensure timely responses. The advanced AI capabilities of Deskhero have been instrumental in achieving this goal.
With Deskhero's AI, SynthFibre Solutions has been able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has significantly improved the relevance of content found for each customer query, leading to more accurate and helpful responses.
Deskhero's AI also generates suggested replies based on the relevant content found. This feature has greatly reduced the time taken for customer support agents to draft responses, thereby improving overall efficiency and customer satisfaction.
Furthermore, the AI-enhanced search results have made it easier for SynthFibre Solutions' support agents to find the information they need quickly. This has further streamlined the ticket management process and reduced response times.
Overall, Deskhero's advanced AI capabilities have transformed SynthFibre Solutions' customer support operations, enabling them to provide better and faster service to their customers.
How has Deskhero improved the relevance of content found for each customer query?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each customer query. This has significantly improved the accuracy and helpfulness of responses.
How does Deskhero's AI help in drafting responses?
Deskhero's AI generates suggested replies based on the relevant content found. This reduces the time taken for customer support agents to draft responses, thereby improving efficiency.
How has Deskhero's AI-enhanced search results benefited SynthFibre Solutions?
The AI-enhanced search results have made it easier for SynthFibre Solutions' support agents to find the information they need quickly. This has streamlined the ticket management process and reduced response times.
* This article provides an example of how a fictive company in the Synthetic Fibre Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
