FibreTech Agents has an extensive knowledge base that includes product manuals, technical guides, and troubleshooting instructions. However, managing this vast amount of information was a challenge until they implemented Deskhero.
With Deskhero's AI, FibreTech Agents has been able to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This has not only streamlined the process of creating and updating the knowledge base but also improved the quality and relevance of the content.
Deskhero's AI also enhances the search results within the knowledge base by leveraging OpenAI Embeddings. This has made it easier for customers to find the information they need, thereby improving the effectiveness of the self-service portal.
Furthermore, the AI-generated suggested replies have been a valuable tool for FibreTech Agents' customer support team. These suggestions, based on the relevant content found, have reduced the time taken to respond to customer queries and improved overall efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved FibreTech Agents' knowledge base management and customer self-service, leading to higher customer satisfaction.
How has Deskhero's AI improved the process of creating and updating the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and even scraped website data. This has streamlined the process of creating and updating the knowledge base, and improved the quality and relevance of the content.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI enhances the search results within the knowledge base by leveraging OpenAI Embeddings. This makes it easier for customers to find the information they need, thereby improving the effectiveness of the self-service portal.
How do the AI-generated suggested replies benefit FibreTech Agents' customer support team?
The AI-generated suggested replies, based on the relevant content found, reduce the time taken to respond to customer queries and improve overall efficiency.
* This article provides an example of how a fictive company in the Synthetic Fibre Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
