SynthTex Industries receives a large number of customer queries and requests daily. Managing these tickets efficiently was a challenge until they implemented Deskhero.
Deskhero's advanced AI capabilities have greatly improved SynthTex Industries' ticket management process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket.
This feature has not only improved the accuracy of responses but also reduced the time taken to handle each ticket. The AI-generated suggested replies have been particularly helpful in this regard, enabling the customer support team to draft responses quickly and efficiently.
Furthermore, the AI-enhanced search results have made it easier for SynthTex Industries' support agents to find the information they need to resolve tickets. This has further streamlined the process and improved response times.
Overall, Deskhero's AI capabilities have transformed SynthTex Industries' ticket management process, enabling them to provide better and faster service to their customers.
How has Deskhero's AI improved SynthTex Industries' ticket management process?
Deskhero's AI leverages OpenAI Embeddings from various sources to find relevant content for each ticket. This has improved the accuracy of responses and reduced the time taken to handle each ticket.
How do the AI-generated suggested replies benefit SynthTex Industries' customer support team?
The AI-generated suggested replies enable the customer support team to draft responses quickly and efficiently, thereby reducing the time taken to handle each ticket.
How have the AI-enhanced search results improved SynthTex Industries' ticket management process?
The AI-enhanced search results make it easier for support agents to find the information they need to resolve tickets. This has streamlined the process and improved response times.
* This article provides an example of how a fictive company in the Synthetic Fibre Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
