FiberStrong Manufacturing receives numerous customer inquiries and complaints daily. The company uses Deskhero's AI to manage these tickets efficiently.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to categorize and prioritize tickets. This helps the support team to handle the tickets in a more organized and efficient manner.
Deskhero's AI also generates suggested replies for the tickets. This not only reduces the response time but also ensures that the responses are accurate and relevant.
With Deskhero's AI, FiberStrong Manufacturing has been able to handle a higher volume of tickets without increasing their support team size. The AI's ability to handle routine inquiries has also led to a significant reduction in ticket backlog.
Overall, Deskhero's AI capabilities have significantly improved FiberStrong Manufacturing's ticket management and customer support.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to categorize and prioritize tickets. It learns from past interactions and data to organize tickets in a more efficient manner.
How does Deskhero's AI generate suggested replies for tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for tickets. It learns from past interactions and data to provide accurate and relevant responses.
How has Deskhero's AI improved FiberStrong Manufacturing's ticket management?
Deskhero's AI has improved FiberStrong Manufacturing's ticket management by categorizing and prioritizing tickets, reducing response time, and decreasing the ticket backlog. It has also enabled the company to handle a higher volume of tickets without increasing their support team size.
* This article provides an example of how a fictive company in the Synthetic Rope Manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
