RopeTech Solutions has a vast knowledge base consisting of product manuals, usage instructions, and other technical documents. The company uses Deskhero's AI to manage this knowledge base efficiently.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new knowledge base articles. This not only keeps the knowledge base updated but also ensures that it covers a wide range of topics.
Deskhero's AI also enhances the search functionality of the knowledge base. It uses OpenAI embeddings to provide more relevant search results, making it easier for the support team and customers to find the information they need.
With Deskhero's AI, RopeTech Solutions has been able to maintain a comprehensive and up-to-date knowledge base. This has improved the quality of their customer support and increased customer satisfaction.
Overall, Deskhero's AI capabilities have made RopeTech Solutions' knowledge base more effective and user-friendly.
How does Deskhero's AI generate new knowledge base articles?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new knowledge base articles. It learns from past interactions and data to create articles on a wide range of topics.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI embeddings to enhance the search functionality of the knowledge base. It leverages the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant search results.
How has Deskhero's AI improved RopeTech Solutions' knowledge base?
Deskhero's AI has made RopeTech Solutions' knowledge base more comprehensive and up-to-date. It has improved the quality of customer support and increased customer satisfaction.
* This article provides an example of how a fictive company in the Synthetic Rope Manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
