SynthRope Inc. receives a high volume of customer inquiries daily, ranging from product specifications to usage instructions. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
The AI's ability to learn from past interactions and data allows it to provide accurate and relevant responses to customer inquiries. This not only reduces the response time but also improves the quality of customer service.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex or technical inquiries that require in-depth knowledge about the products.
With Deskhero's AI, SynthRope Inc. has been able to reduce the workload of their support team, allowing them to focus on more critical tasks. The AI's ability to handle routine inquiries has also led to a significant reduction in ticket backlog.
Overall, Deskhero's AI capabilities have transformed SynthRope Inc.'s customer support, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It learns from past interactions and data to provide accurate and relevant responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results. It leverages the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant search results.
How has Deskhero's AI improved SynthRope Inc.'s customer support?
Deskhero's AI has reduced the response time and improved the quality of customer service at SynthRope Inc. It has also reduced the workload of the support team and decreased the ticket backlog.
* This article provides an example of how a fictive company in the Synthetic Rope Manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
