FusionNet Integrations deals with a high volume of support tickets daily. With Deskhero's ticket management feature and AI capabilities, they can efficiently handle these tickets. The AI suggests replies based on previous tickets, knowledge base articles, and other uploaded files, significantly reducing the response time.
The AI-powered comprehensive search bar is an essential tool for FusionNet's support team. It allows them to quickly find relevant information from their extensive knowledge base, previous tickets, and scraped website data. This feature ensures accurate and timely responses to customer queries.
FusionNet uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of Deskhero enhance this process by predicting the urgency and complexity of new tickets based on historical data, ensuring that critical issues are addressed promptly.
Deskhero's REST API enables FusionNet to integrate the platform with their existing systems. This integration ensures seamless data flow and improves operational efficiency. The AI capabilities also help in identifying patterns and trends in the data, providing valuable insights for decision making.
FusionNet uses Deskhero's custom email domains to maintain their brand identity in customer interactions. The AI capabilities ensure that the most relevant content is included in the emails, improving the effectiveness of their communication.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and other uploaded files. This helps in quickly finding the solution and reduces the response time.
How does the AI-powered search bar ensure timely responses?
The AI-powered search bar finds relevant information from the knowledge base, previous tickets, and scraped website data. It uses OpenAI Embeddings to enhance the search results, ensuring timely responses to customer queries.
How does Deskhero's AI capabilities improve email communication?
Deskhero's AI capabilities ensure that the most relevant content is included in the emails based on the customer's query and historical data. This improves the effectiveness of the email communication.
* This article provides an example of how a fictive company in the System Integration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
