IntegraTech Solutions has a vast client base, which often leads to a high volume of support tickets. With Deskhero, they can efficiently manage these tickets using the Kanban board and user groups. The AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and other uploaded files, thus reducing the response time significantly.
The AI-powered comprehensive search bar allows IntegraTech's support team to quickly find relevant information from their extensive knowledge base, previous tickets, and scraped website data. This feature enables them to provide accurate solutions to customers' queries in a timely manner.
IntegraTech also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and complexity. The AI capabilities of Deskhero further enhance this process by predicting the urgency and complexity of new tickets based on historical data.
Deskhero's REST API allows IntegraTech to integrate their existing systems with the platform, ensuring seamless data flow and improved operational efficiency. The AI capabilities also help in identifying patterns and trends in the data, providing valuable insights for decision making.
Finally, IntegraTech uses Deskhero's custom email domains to maintain their brand identity while interacting with customers. The AI capabilities ensure that the most relevant content is included in the emails, improving the effectiveness of their communication.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and other uploaded files. It also predicts the urgency and complexity of new tickets based on historical data, helping in efficient ticket management.
How does the AI-powered search bar work?
The AI-powered search bar finds relevant information from the knowledge base, previous tickets, and scraped website data. It uses OpenAI Embeddings to enhance the search results.
How does Deskhero's AI capabilities improve email communication?
Deskhero's AI capabilities ensure that the most relevant content is included in the emails based on the customer's query and historical data. This improves the effectiveness of the email communication.
* This article provides an example of how a fictive company in the System Integration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
