SystemTech uses Deskhero's advanced AI capabilities to manage a large volume of customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by support agents on each ticket.
By using the comprehensive search bar powered by AI, SystemTech's support agents can quickly find relevant information from the company's vast knowledge base. This feature has drastically cut down the time spent searching for information, allowing agents to focus more on resolving customer issues.
SystemTech also uses Deskhero's AI capabilities to enhance its knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made the knowledge base more comprehensive and useful for both support agents and customers.
With Deskhero's custom fields and structured data lists, SystemTech can tailor the platform to its specific needs. This customization, combined with the AI's ability to learn from the company's unique data, has made Deskhero an invaluable tool for SystemTech's customer support operations.
Finally, SystemTech uses Deskhero's REST API to integrate the platform with its other systems. This has further streamlined its operations and improved the efficiency of its support agents.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, reducing the time support agents spend on each ticket.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes the knowledge base more comprehensive and useful.
Can Deskhero be customized to fit a company's specific needs?
Yes, with Deskhero's custom fields and structured data lists, companies can tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Systems Analysis and Design Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
