DesignPro uses Deskhero's AI capabilities to manage its customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, which is then used to generate suggested replies. This has significantly reduced the time spent by support agents on each ticket, improving response times and increasing customer satisfaction.
With Deskhero's comprehensive search bar, powered by AI, DesignPro's support agents can quickly find relevant information from the company's extensive knowledge base. This feature has drastically cut down the time spent searching for information, allowing agents to focus more on resolving customer issues.
DesignPro also uses Deskhero's AI capabilities to enhance its knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made the knowledge base more comprehensive and useful for both support agents and customers.
Deskhero's custom fields and structured data lists allow DesignPro to customize the platform to its specific needs. Combined with the AI's ability to learn from the company's unique data, Deskhero has become an invaluable tool for DesignPro's customer support operations.
Finally, DesignPro uses Deskhero's REST API to integrate the platform with its other systems. This has further streamlined its operations and improved the efficiency of its support agents.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, reducing the time support agents spend on each ticket.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes the knowledge base more comprehensive and useful.
Can Deskhero be customized to fit a company's specific needs?
Yes, with Deskhero's custom fields and structured data lists, companies can tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Systems Analysis and Design Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
