CodeCrafters receives numerous customer queries daily about their programming services. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management feature, CodeCrafters can now efficiently manage and track all customer queries in one place. The Kanban board provides a visual overview of all tickets, making it easy to monitor their status and progress.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of CodeCrafters' customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero is able to suggest relevant responses to customer queries. This not only speeds up the response time but also ensures the accuracy of the information provided.
Deskhero's AI also enhances the search results, making it easier for CodeCrafters' customer support team to find relevant information quickly. This has reduced the time spent on searching for information and increased the time available for addressing customer queries.
Furthermore, CodeCrafters uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, enabling them to provide better service to their customers.
Overall, Deskhero's advanced AI capabilities have transformed CodeCrafters' customer support and helpdesk services, leading to improved customer satisfaction and increased efficiency.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Systems analysis and programming activities Business process outsourcing (BPO) activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
