BPO Dynamics handles a wide range of services for different clients, making it crucial to have a comprehensive and easily accessible knowledge base. Deskhero's structured data lists and custom fields allow BPO Dynamics to organize their knowledge base effectively. The platform also enables them to generate knowledge base articles from Word, PowerPoint, and PDF files, saving them time and effort.
Deskhero's advanced AI capabilities play a significant role in enhancing BPO Dynamics' operations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
In addition, Deskhero's AI enhances search results, making it easier for BPO Dynamics' team to find the information they need quickly. This has greatly improved their efficiency and productivity.
BPO Dynamics also benefits from Deskhero's custom email domains and user groups features. These features allow them to maintain a professional image and manage their teams effectively.
Overall, Deskhero's advanced AI capabilities have greatly improved BPO Dynamics' operations, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
How does Deskhero's AI generate suggested replies?
The relevant content found by Deskhero's AI is sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Systems analysis and programming activities Business process outsourcing (BPO) activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
