MealRush had a vast knowledge base, but it was underutilized due to difficulties in finding relevant information. With Deskhero, they were able to leverage AI to make their knowledge base more accessible and useful.
Deskhero's AI capabilities analyze knowledge base articles, previous tickets, uploaded files, and scraped website data to enhance search results. This made it easier for customers to find solutions to their issues without needing to contact support.
For support agents, the AI-enhanced search results also made it easier to find relevant information when dealing with customer queries. This reduced the time spent on each ticket and improved the overall efficiency of the support process.
MealRush also used Deskhero's feature to generate knowledge base articles from Word, PowerPoint, and PDF files. This allowed them to easily expand their knowledge base with existing resources.
Overall, MealRush was able to make their knowledge base a more effective tool for resolving customer issues, reducing the load on their support team and improving customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes various resources to enhance search results in the knowledge base, making it easier for users to find relevant information.
Can Deskhero generate knowledge base articles from existing files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing you to easily expand your knowledge base with existing resources.
How does an enhanced knowledge base improve customer satisfaction?
An enhanced knowledge base makes it easier for customers to find solutions to their issues without needing to contact support, which improves customer satisfaction.
* This article provides an example of how a fictive company in the Take-out and Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
