DineDash was struggling with managing the high volume of support tickets they received daily. They needed a solution that could help them manage and prioritize tickets more effectively. With Deskhero, they were able to leverage AI to improve their ticket management process.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduced the time taken to respond to tickets but also ensured that the responses were accurate and helpful.
The AI also enhances search results, making it easier for support agents to find relevant information when dealing with tickets. This improved the efficiency of the ticket management process and reduced the time spent on each ticket.
DineDash also used Deskhero's user groups and custom fields features to categorize and assign tickets effectively. The AI's ability to learn from these customizations further improved the efficiency of the ticket management process.
Overall, DineDash was able to handle a larger volume of support tickets more effectively, leading to improved customer satisfaction and reduced stress on their support team.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes various resources to generate suggested replies and enhance search results, making it easier to respond to and manage tickets.
Can Deskhero's AI learn from user groups and custom fields?
Yes, Deskhero's AI can learn from user groups and custom fields, which helps it to better understand and categorize incoming tickets.
How does improved ticket management affect customer satisfaction?
Improved ticket management leads to faster and more accurate responses to customer queries, which improves customer satisfaction.
* This article provides an example of how a fictive company in the Take-out and Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
