Pizza Pinnacle has a comprehensive knowledge base that includes information about their menu, delivery policies, and frequently asked questions. However, managing and updating this knowledge base was a time-consuming task. They needed a solution that could automate this process and turned to Deskhero.
Deskhero's AI capabilities allowed Pizza Pinnacle to generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. This feature saved the company a lot of time and ensured that their knowledge base was always up-to-date.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results within the platform. This means that when a customer support agent searches for a specific issue, they are presented with the most relevant information from the knowledge base.
In addition, the AI generates suggested replies based on the knowledge base. This feature has significantly improved the efficiency of Pizza Pinnacle's customer support team, as they no longer have to spend time crafting responses to common inquiries.
Since implementing Deskhero, Pizza Pinnacle has seen a significant improvement in their customer service. The AI capabilities of the platform have not only made it easier to manage their knowledge base but also improved the efficiency of their customer support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from your website. This ensures that your knowledge base is always up-to-date and saves you time.
How does the AI improve search results within the platform?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This means that when a customer support agent searches for a specific issue, they are presented with the most relevant information.
How does the AI generate suggested replies?
The AI generates suggested replies based on the knowledge base. This improves the efficiency of your customer support team, as they no longer have to spend time crafting responses to common inquiries.
* This article provides an example of how a fictive company in the Takeout & Delivery Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
