Sushi Supreme prides itself on its exceptional customer service. However, as the company grew, they found it increasingly difficult to manage the volume of customer support tickets. They needed a solution that could help them maintain their high standard of service, and they found it in Deskhero.
Deskhero's AI capabilities allowed Sushi Supreme to categorize and prioritize tickets more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the content of each ticket and assign it to the appropriate category.
The AI also generates suggested replies based on the content of the ticket. This feature has significantly improved the efficiency of Sushi Supreme's customer support team, as they can now respond to tickets more quickly.
In addition, the AI enhances search results within the platform. This means that when a customer support agent searches for a specific issue, they are presented with the most relevant information from previous tickets and the knowledge base.
Since implementing Deskhero, Sushi Supreme has been able to maintain their high standard of customer service despite the increase in ticket volume. The AI capabilities of the platform have not only improved the efficiency of their customer support team but also ensured that each ticket is handled in the most appropriate manner.
How does Deskhero's AI help with ticket categorization and prioritization?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the content of each ticket and assign it to the appropriate category. This helps to ensure that each ticket is handled in the most appropriate manner.
How does the AI generate suggested replies?
The AI generates suggested replies based on the content of the ticket. This improves the efficiency of your customer support team, as they can now respond to tickets more quickly.
How does the AI enhance search results within the platform?
The AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This means that when a customer support agent searches for a specific issue, they are presented with the most relevant information.
* This article provides an example of how a fictive company in the Takeout & Delivery Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
