Burger Blitz receives hundreds of customer inquiries daily, ranging from order status updates to complaints about food quality. The company was struggling to keep up with the volume of tickets, leading to delayed responses and dissatisfied customers. They turned to Deskhero for a solution.
With Deskhero's advanced AI capabilities, Burger Blitz was able to automate much of their customer service process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature significantly reduced the time taken to respond to customer inquiries.
Deskhero also enhanced the search results within the platform. When a customer support agent searches for a specific issue, the AI uses the embeddings to find the most relevant content. This feature has improved the efficiency of the support team by providing them with the information they need faster.
The custom fields and structured data lists provided by Deskhero allowed Burger Blitz to categorize and prioritize tickets better. This feature helped the company to address urgent issues promptly, improving overall customer satisfaction.
Overall, Burger Blitz has seen a significant reduction in response time and an increase in customer satisfaction since implementing Deskhero. The advanced AI capabilities of the platform have streamlined their customer support process, allowing them to focus on improving their products and services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This helps to speed up response times and ensure consistency in responses.
How does Deskhero enhance search results?
When a customer support agent searches for a specific issue, Deskhero's AI uses the embeddings to find the most relevant content. This improves the efficiency of the support team by providing them with the information they need faster.
How does Deskhero help with ticket categorization and prioritization?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize tickets better. This helps to address urgent issues promptly and improve overall customer satisfaction.
* This article provides an example of how a fictive company in the Takeout & Delivery Restaurants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
