TalentBridge was facing challenges in managing the high volume of customer queries and support tickets. The manual process was time-consuming and often resulted in delayed response times. They needed a solution that could automate the ticket management process and provide quick and accurate responses to customer queries.
Deskhero's AI capabilities offered the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to generate suggested replies to customer queries. This significantly reduced the response time and improved customer satisfaction.
Furthermore, Deskhero's comprehensive search bar enhanced with AI capabilities made it easy for the support team to find relevant content quickly. The AI-powered search provided more accurate results by understanding the context of the search query, thereby improving the efficiency of the support team.
Deskhero's REST API allowed TalentBridge to integrate the platform with their existing systems seamlessly. This ensured a smooth transition and enabled the support team to leverage the benefits of AI without any disruptions to their workflow.
Overall, Deskhero's advanced AI capabilities have transformed TalentBridge's customer support operations, making them more efficient and effective.
How has Deskhero improved the response time to customer queries at TalentBridge?
Deskhero uses AI to generate suggested replies to customer queries based on the context derived from previous tickets, knowledge base articles, and other resources. This has significantly reduced the response time at TalentBridge.
How does Deskhero's AI-powered search improve the efficiency of the support team?
Deskhero's AI-powered search understands the context of the search query and provides more accurate results. This allows the support team to find relevant content quickly, thereby improving their efficiency.
How does TalentBridge integrate Deskhero with their existing systems?
TalentBridge uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a smooth transition and allows the support team to leverage the benefits of AI without any disruptions to their workflow.
* This article provides an example of how a fictive company in the Talent Acquisition & Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
