RecruitMaster was struggling with managing their helpdesk services due to the increasing volume of customer queries. The manual process was not only time-consuming but also prone to errors. They needed a solution that could automate the process and provide accurate responses to customer queries.
Deskhero's AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero was able to generate suggested replies to customer queries. This not only reduced the response time but also improved the accuracy of the responses.
Moreover, Deskhero's AI-powered search made it easy for the support team to find relevant content quickly. The AI understood the context of the search query and provided more accurate results, thereby improving the efficiency of the support team.
Deskhero's REST API allowed RecruitMaster to integrate the platform with their existing systems seamlessly. This ensured a smooth transition and enabled the support team to leverage the benefits of AI without any disruptions to their workflow.
Overall, Deskhero's advanced AI capabilities have significantly improved RecruitMaster's helpdesk services, resulting in higher customer satisfaction.
How has Deskhero improved the accuracy of responses to customer queries at RecruitMaster?
Deskhero uses AI to generate suggested replies to customer queries based on the context derived from previous tickets, knowledge base articles, and other resources. This has significantly improved the accuracy of the responses at RecruitMaster.
How does Deskhero's AI-powered search improve the efficiency of the support team?
Deskhero's AI-powered search understands the context of the search query and provides more accurate results. This allows the support team to find relevant content quickly, thereby improving their efficiency.
How does RecruitMaster integrate Deskhero with their existing systems?
RecruitMaster uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a smooth transition and allows the support team to leverage the benefits of AI without any disruptions to their workflow.
* This article provides an example of how a fictive company in the Talent Acquisition & Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
