LeatherLux prides itself on its customer service, and a key part of that is their extensive knowledge base. However, keeping the knowledge base updated and relevant was a challenge until they implemented Deskhero.
Deskhero's AI capabilities allow LeatherLux to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature ensures that their knowledge base is always up-to-date with the latest information.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses embeddings to find the most relevant content, reducing the need for customers to contact the support team.
Additionally, LeatherLux uses the custom fields and email domains features to personalize their customer interactions. The user groups feature allows them to segment their customers, ensuring that each group receives the most relevant information.
With Deskhero, LeatherLux has significantly enhanced their knowledge base, improving their customer service and reducing the workload on their support team.
How does Deskhero generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This ensures that your knowledge base is always updated with the latest information.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses embeddings to find the most relevant content. This reduces the need for customers to contact the support team.
Can Deskhero segment customers?
Yes, Deskhero's user groups feature allows you to segment your customers, ensuring that each group receives the most relevant information.
* This article provides an example of how a fictive company in the Tanning of leather industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
