TanPro's customer support team handles a large volume of inquiries every day. Prior to implementing Deskhero, responding to these inquiries in a timely manner was a challenge.
Deskhero's advanced AI capabilities have transformed TanPro's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the response time, improving customer satisfaction.
The AI also enhances the search results on their knowledge base. When customers search for information, the AI uses embeddings to find relevant content, reducing the need for customers to contact the support team.
Furthermore, TanPro uses the kanban board feature to manage their support tasks effectively. The custom fields and email domains features allow them to personalize their customer interactions, further enhancing their customer service.
With Deskhero, TanPro has significantly improved the efficiency of their customer support team, leading to higher customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses embeddings to find relevant content when a customer searches for information in the knowledge base. This makes it easier for customers to find what they need.
What is the kanban board feature?
The kanban board feature in Deskhero allows you to manage your support tasks effectively. You can visualize your workflow, prioritize tasks, and track progress all in one place.
* This article provides an example of how a fictive company in the Tanning of leather industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
