SunKissed Leathers receives a high volume of customer inquiries daily, ranging from product information requests to technical support. Managing these tickets was a challenge until they implemented Deskhero. Now, the ticket management feature helps them categorize, prioritize, and track every customer request efficiently.
Deskhero's advanced AI capabilities play a crucial role in enhancing SunKissed's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the response time, improving customer satisfaction.
The AI also enhances the search results on their knowledge base. When customers search for information, the AI uses embeddings to find relevant content, making it easier for customers to find what they need without reaching out to the support team.
Furthermore, SunKissed uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency. The custom fields and email domains features allow them to personalize their customer interactions, further enhancing their customer service.
With Deskhero, SunKissed Leathers has not only streamlined their customer support but also improved their customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses embeddings to find relevant content when a customer searches for information in the knowledge base. This makes it easier for customers to find what they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems, ensuring seamless data flow.
* This article provides an example of how a fictive company in the Tanning of leather industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
