BronzeGlow Tanning Salons, a nationwide chain of tanning services, was seeking a solution to make their extensive knowledge base more accessible and useful. They turned to Deskhero for its advanced AI capabilities.
Using Deskhero, BronzeGlow was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This allowed them to consolidate all their resources in one place.
Deskhero's AI capabilities then leveraged OpenAI Embeddings from these resources to find relevant content, enhancing the utility of the knowledge base for both their customer support team and their customers.
The AI also used OpenAIs ChatGPT to generate suggested replies based on the knowledge base, making it easier for the customer support team to respond to queries and for customers to find the information they needed.
Overall, Deskhero's AI capabilities have significantly boosted the utility of BronzeGlow's knowledge base, improving both internal operations and customer support.
How has Deskhero improved the utility of BronzeGlow's knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from BronzeGlow's resources to find relevant content, enhancing the utility of the knowledge base for both their customer support team and their customers.
What types of files can BronzeGlow use to generate knowledge base articles with Deskhero?
BronzeGlow can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website using Deskhero.
How does Deskhero's AI generate suggested replies for BronzeGlow?
Deskhero's AI uses OpenAIs ChatGPT to generate suggested replies based on the knowledge base, making it easier for the customer support team to respond to queries and for customers to find the information they need.
* This article provides an example of how a fictive company in the Tanning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
