SunKissed Tanning Studios, a leading chain of tanning salons, was facing challenges in managing customer queries efficiently. The company decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to overcome these hurdles.
With Deskhero's advanced AI capabilities, SunKissed was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped the company to find relevant content quickly and effectively.
The AI-powered solution also utilized OpenAIs ChatGPT to generate suggested replies, significantly reducing the time spent by customer service representatives on crafting responses. This led to improved response times and increased customer satisfaction.
Moreover, Deskhero's comprehensive search bar and REST API enabled SunKissed to easily integrate the platform with their existing systems and quickly locate necessary information, further enhancing their customer support efficiency.
Overall, Deskhero's AI capabilities have transformed SunKissed's customer support operations, enabling them to deliver better, faster service to their clients.
How has Deskhero improved SunKissed's response times?
Deskhero's AI capabilities generate suggested replies using OpenAIs ChatGPT, which significantly reduces the time spent by customer service representatives on crafting responses. This has led to improved response times.
What kind of data does SunKissed use with Deskhero's AI capabilities?
SunKissed uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content quickly and effectively.
How has Deskhero enhanced SunKissed's customer support efficiency?
Deskhero's comprehensive search bar and REST API have enabled SunKissed to easily integrate the platform with their existing systems and quickly locate necessary information, further enhancing their customer support efficiency.
* This article provides an example of how a fictive company in the Tanning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
