GoldenTan Spa & Salon, a luxury tanning and spa service provider, was struggling with an inefficient ticket management process. They chose Deskhero's SaaS platform to streamline their operations.
Deskhero's AI capabilities allowed GoldenTan to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and suggest solutions, speeding up the ticket resolution process.
The AI-powered Kanban board provided a visual overview of the ticket workflow, helping the team prioritize tasks and manage their workload more effectively.
Additionally, the AI used OpenAIs ChatGPT to generate suggested replies, reducing the time spent by customer service representatives on crafting responses and further speeding up the resolution process.
Overall, Deskhero's AI capabilities have significantly improved GoldenTan's ticket management process, leading to faster resolution times and improved customer satisfaction.
How has Deskhero improved GoldenTan's ticket management process?
Deskhero's AI capabilities allow GoldenTan to leverage OpenAI Embeddings from previous tickets and other resources to find relevant content and suggest solutions, speeding up the ticket resolution process. The AI-powered Kanban board also helps the team manage their workload more effectively.
How does Deskhero's AI generate suggested replies for GoldenTan?
Deskhero's AI uses OpenAIs ChatGPT to generate suggested replies, reducing the time spent by customer service representatives on crafting responses and speeding up the resolution process.
What impact has Deskhero had on GoldenTan's customer satisfaction?
By speeding up the ticket resolution process and improving the efficiency of the customer support team, Deskhero has helped GoldenTan improve their customer satisfaction.
* This article provides an example of how a fictive company in the Tanning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
