RegulaTax maintains a comprehensive knowledge base to assist taxpayers in understanding and complying with tax regulations. With Deskhero, they can now generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
Deskhero's AI capabilities analyze these articles and other uploaded files like policies and manuals to enhance search results. This makes it easier for taxpayers to find relevant information, thereby reducing the number of support tickets.
The AI also generates suggested replies based on the knowledge base articles, which helps the customer support team to respond to queries more efficiently. This has significantly reduced the workload of the customer support team, allowing them to focus on more complex queries.
RegulaTax also uses Deskhero's user groups feature to segment their customers based on their needs and queries. This allows them to provide personalized support and improves customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled RegulaTax to manage their knowledge base more effectively and provide better customer support.
How does Deskhero help in managing RegulaTax's knowledge base?
Deskhero allows RegulaTax to generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from their website. The AI capabilities of Deskhero analyze these articles to enhance search results and generate suggested replies.
How has Deskhero improved customer support at RegulaTax?
Deskhero's AI capabilities generate suggested replies based on the knowledge base articles, helping the customer support team to respond to queries more efficiently. The user groups feature allows RegulaTax to provide personalized support, thereby improving customer satisfaction.
How does Deskhero reduce the workload of the customer support team at RegulaTax?
By generating suggested replies and enhancing search results, Deskhero's AI capabilities make it easier for taxpayers to find relevant information, thereby reducing the number of support tickets. This significantly reduces the workload of the customer support team.
* This article provides an example of how a fictive company in the Tax Collection and Regulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
