TaxMaster handles a large volume of customer queries daily. With Deskhero, they have been able to streamline their ticket management process and improve response times. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time spent by customer service representatives on each ticket.
The AI also enhances the search results, making it easier for the representatives to find relevant information quickly. This has significantly improved the efficiency of the customer support team, allowing them to handle more queries in less time.
Deskhero's website scraping feature has been particularly beneficial for TaxMaster. The platform scrapes the company's website for updates and changes, ensuring that the customer support team always has the most up-to-date information.
The custom fields feature allows TaxMaster to categorize and prioritize tickets based on their urgency and complexity. This has helped in better allocation of resources and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed TaxMaster's customer support services, making them more efficient and effective.
How has Deskhero improved TaxMaster's response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent by customer service representatives on each ticket, thus improving response times.
How does Deskhero ensure that the customer support team has the most up-to-date information?
Deskhero's website scraping feature scrapes the company's website for updates and changes, ensuring that the customer support team always has the most current information.
How does Deskhero help in resource allocation?
The custom fields feature allows TaxMaster to categorize and prioritize tickets based on their urgency and complexity. This helps in better allocation of resources.
* This article provides an example of how a fictive company in the Tax Collection and Regulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
