TaxLink receives a high volume of customer queries daily. With Deskhero, they have been able to manage these tickets more efficiently. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time spent by customer service representatives on each ticket.
The AI also enhances the search results, making it easier for the representatives to find relevant information quickly. This has significantly improved the efficiency of the customer support team, allowing them to handle more queries in less time.
TaxLink also uses Deskhero's kanban board feature to visualize their workflow. This helps them to track the progress of each ticket and identify any bottlenecks in the process.
The custom fields feature allows TaxLink to categorize and prioritize tickets based on their urgency and complexity. This has helped in better allocation of resources and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed TaxLink's ticket management process, making it more efficient and effective.
How has Deskhero improved TaxLink's ticket management process?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time spent by customer service representatives on each ticket. The kanban board feature helps them to track the progress of each ticket and identify bottlenecks.
How does Deskhero help in resource allocation at TaxLink?
The custom fields feature allows TaxLink to categorize and prioritize tickets based on their urgency and complexity. This helps in better allocation of resources.
How does Deskhero improve the efficiency of the customer support team at TaxLink?
The AI capabilities of Deskhero enhance the search results, making it easier for the representatives to find relevant information quickly. This allows them to handle more queries in less time.
* This article provides an example of how a fictive company in the Tax Collection and Regulation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
