TaxSolutions Inc. receives numerous client queries every day. Managing these queries was a major challenge until they implemented Deskhero. With Deskhero's ticket management system, TaxSolutions can now efficiently categorize, prioritize, and respond to client queries.
Deskhero's advanced AI capabilities have significantly improved TaxSolutions' customer service. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero is able to generate suggested replies. This has greatly reduced the time taken to respond to client queries.
Deskhero's AI also enhances search results, making it easier for TaxSolutions' customer service representatives to find relevant information. This has improved the accuracy of their responses and increased customer satisfaction.
The custom fields and structured data lists provided by Deskhero allow TaxSolutions to tailor their customer support system to their specific needs. This has made their operations more efficient and effective.
Overall, Deskhero's advanced AI capabilities have revolutionized TaxSolutions' customer support system, making it more efficient, effective, and customer-friendly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps to quickly and accurately respond to client queries.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to enhance search results. It uses OpenAI Embeddings from various sources to find the most relevant information, improving the accuracy of responses.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero offers features like custom fields and structured data lists that allow you to tailor the customer support system to your specific needs.
* This article provides an example of how a fictive company in the Tax law advice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
