LegalTax Advisors handles a wide range of tax law cases, each with its own unique set of complexities. To effectively manage their knowledge base and provide accurate information to their clients, they turned to Deskhero. With its advanced AI capabilities, Deskhero has significantly improved the way LegalTax Advisors manages its knowledge base.
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate knowledge base articles. This has made it easier for LegalTax Advisors to keep their knowledge base up-to-date with the latest information and case studies. It also ensures that the information provided to clients is accurate and relevant.
Furthermore, Deskhero's AI capabilities enhance the search results within the platform. When LegalTax Advisors team members search for information to assist a client, the AI system finds the most relevant content from the knowledge base, previous tickets, and uploaded files. This saves significant time and effort for the team, allowing them to focus more on providing excellent client service.
LegalTax Advisors also benefits from Deskhero's custom fields and user groups features. They can customize the data fields in their tickets to capture specific information about each inquiry, and they can organize their team into user groups based on their areas of expertise. This further streamlines the process of managing and responding to client inquiries.
Overall, Deskhero's advanced AI capabilities have revolutionized the way LegalTax Advisors manages its knowledge base and client support services. They are now able to provide faster, more accurate responses to client inquiries, improving client satisfaction and freeing up their team to focus on more complex tasks.
How does Deskhero's AI system generate knowledge base articles?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content and generate knowledge base articles. This helps to keep the knowledge base up-to-date with the latest information and case studies.
How does Deskhero's AI system enhance search results?
When you search for information within Deskhero, the AI system uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files.
Can Deskhero's AI system handle complex inquiries?
Yes, Deskhero's AI system is capable of handling complex inquiries. It uses advanced AI algorithms to analyze the content of each ticket and find the most relevant information to assist in responding to the inquiry.
* This article provides an example of how a fictive company in the Tax law advisory services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
