TaxMaster Solutions receives a high volume of customer inquiries, especially during the tax season. They use Deskhero's ticket management system to effectively categorize, assign, and track these inquiries. The AI capabilities of Deskhero help in analyzing the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other uploaded files like tax policies and manuals.
The company also uses Deskhero's custom fields to capture specific information about each customer inquiry. This structured data is then used by the AI to provide more personalized and accurate responses. The AI also enhances the search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI-powered knowledge base is another crucial tool for TaxMaster Solutions. The AI generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This significantly reduces the time spent on creating and updating the knowledge base manually.
The company also utilizes Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire customer support ecosystem.
By leveraging Deskhero's advanced AI capabilities, TaxMaster Solutions has been able to reduce their response times, increase the accuracy of their responses, and significantly improve their customer satisfaction scores.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does Deskhero's AI enhance the search results?
The AI uses the structured data captured through custom fields and the content of all available resources to provide more accurate and relevant search results.
How does Deskhero's AI-powered knowledge base work?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from your website, reducing the time spent on creating and updating the knowledge base manually.
* This article provides an example of how a fictive company in the Tax Preparation & Compliance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
