TaxMaster receives numerous customer queries daily about tax compliance, preparation, and other related issues. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
TaxMaster also uses Deskhero's AI capabilities to enhance search results. When a customer searches for information on the platform, the AI uses the same embeddings to find the most relevant content, improving the customer's experience and reducing the need for further support.
Deskhero's AI capabilities also help TaxMaster manage their knowledge base more effectively. The AI can generate knowledge base articles from word, powerpoint, and pdf files, making it easier for the company to keep their knowledge base up-to-date and comprehensive.
TaxMaster also uses Deskhero's website scraping feature to stay updated with the latest tax regulations and changes. The AI scrapes relevant websites for information, which is then added to the knowledge base and used to answer customer queries.
Overall, Deskhero's AI capabilities have significantly improved TaxMaster's customer support efficiency, reduced response times, and improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information on the platform, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, making it easier to keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Tax Preparation & Compliance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
