TaxEase receives a wide range of customer queries daily, from simple questions about tax preparation to complex issues requiring expert advice. To manage these queries efficiently, TaxEase uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
TaxEase also uses Deskhero's AI capabilities to improve the accuracy of search results on their platform. When a customer searches for information, the AI uses the same embeddings to find the most relevant content, reducing the need for further support and enhancing the customer's experience.
Deskhero's AI also helps TaxEase manage their knowledge base effectively. The AI can generate knowledge base articles from word, powerpoint, and pdf files, ensuring that the knowledge base is always up-to-date and comprehensive.
TaxEase also uses Deskhero's website scraping feature to stay updated with the latest tax regulations and changes. The AI scrapes relevant websites for information, which is then added to the knowledge base and used to answer customer queries.
By leveraging Deskhero's AI capabilities, TaxEase has been able to improve their customer support, reduce response times, and enhance the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information on the platform, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, making it easier to keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Tax Preparation & Compliance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
