EZ-Tax Services has a vast repository of tax-related documents, including policies, manuals, presentations, and previous customer queries. Managing and retrieving information from this repository was a challenge until they implemented Deskhero.
Deskhero's AI capabilities allow EZ-Tax Services to automatically generate knowledge base articles from their existing Word, PowerPoint, and PDF files. The AI uses OpenAI Embeddings to understand the content of these files and categorize them appropriately in the knowledge base.
Furthermore, Deskhero's AI enhances the search functionality within the platform. When a customer support representative searches for a specific topic or keyword, the AI uses OpenAI Embeddings to provide the most relevant and comprehensive results. This feature has improved the speed and accuracy of the responses provided to customers.
Deskhero's AI also suggests replies to customer queries by analyzing the content of the query and finding relevant information from the knowledge base, previous tickets, and uploaded files. This feature has reduced the average response time by 30% and improved the quality of the responses.
Overall, by leveraging Deskhero's advanced AI capabilities, EZ-Tax Services has been able to improve their knowledge management process and provide faster and more accurate customer support.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the content of the uploaded files and automatically generates knowledge base articles from them. It also categorizes these articles appropriately for easy retrieval.
How does Deskhero's AI suggest replies to customer queries?
The AI analyzes the content of the customer query and uses OpenAI Embeddings to find relevant information from the knowledge base, previous tickets, and uploaded files. It then generates a suggested reply based on this information.
Has Deskhero's AI improved the response time?
Yes, by suggesting replies to customer queries, Deskhero's AI has reduced the average response time by 30%.
* This article provides an example of how a fictive company in the Tax preparation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
