TaxSavvy Consultants deals with a diverse range of customer queries daily. To manage these queries efficiently, they use Deskhero's ticket management system. The system's AI capabilities help in categorizing the tickets based on the query type and urgency, ensuring prompt response to high-priority tickets.
Deskhero's AI-powered knowledge base has been a game-changer for TaxSavvy Consultants. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This information is then used to generate suggested replies, which has significantly reduced the time spent on researching answers for customer queries.
The AI also enhances the search results within the platform. When a customer support representative searches for a specific topic or keyword, the AI uses OpenAI Embeddings to provide the most relevant and comprehensive results. This feature has improved the speed and accuracy of the responses provided to customers.
TaxSavvy Consultants also uses Deskhero's custom email domains feature to maintain a consistent brand image in their customer communications. Moreover, the REST API allows them to integrate Deskhero with their existing systems, providing a unified view of the customer data.
Overall, Deskhero's advanced AI capabilities have helped TaxSavvy Consultants streamline their customer support processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of the customer queries. It then categorizes these queries into different types and prioritizes them based on their urgency.
How does Deskhero's AI improve the search functionality?
When a keyword or topic is searched, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This enhances the comprehensiveness and relevance of the search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with other systems like CRM, ERP, etc.
* This article provides an example of how a fictive company in the Tax preparation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
