TaxMaster Legal Services receives hundreds of client inquiries daily, ranging from simple tax questions to complex legal issues. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's ticket management system and kanban board have significantly improved the firm's ability to track and respond to client inquiries.
With Deskhero's advanced AI capabilities, TaxMaster has been able to automate responses to common inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has reduced the time spent on repetitive queries, allowing the team to focus on more complex issues.
The AI also enhances the search results within the platform. When a new ticket is created, the AI scans the content and provides relevant information from the knowledge base or previous tickets. This feature has been instrumental in providing quick and accurate responses to clients.
Deskhero's custom fields and structured data lists have allowed TaxMaster to categorize and prioritize tickets effectively. This has resulted in better workload management and faster resolution times.
Overall, Deskhero's AI capabilities have transformed TaxMaster's customer support, improving efficiency and client satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the content of the new ticket and matches it with relevant information from the database.
How does Deskhero enhance search results?
When a new ticket is created, Deskhero's AI scans the content and provides relevant information from the knowledge base or previous tickets. This helps in providing quick and accurate responses.
How has Deskhero improved workload management at TaxMaster?
Deskhero's custom fields and structured data lists have allowed TaxMaster to categorize and prioritize tickets effectively. This has resulted in better workload management and faster resolution times.
* This article provides an example of how a fictive company in the Taxation law industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
