LegalEagle Tax Consultants, a renowned taxation law firm, faced challenges in managing their vast repository of tax-related documents. They adopted Deskhero to organize their knowledge base and leverage its AI capabilities to enhance search results and generate suggested replies.
The AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the firm's website has been invaluable. It has created a comprehensive, easily searchable knowledge base for both clients and support staff, reducing the time spent searching for information.
Deskhero's AI capabilities have also improved the firm's ticket management. By leveraging OpenAI Embeddings from previous tickets and the knowledge base, the AI can generate suggested replies to common queries. This has significantly reduced response times and improved customer satisfaction.
LegalEagle also appreciates the AI's ability to enhance search results. Clients can now find the information they need more easily, reducing the number of tickets and allowing the support team to focus on more complex issues.
Finally, the firm has found the REST API useful for integrating Deskhero with their existing systems. This seamless integration has further streamlined their support processes, making it easier for staff to manage tickets and respond to queries.
How does the AI enhance the knowledge base?
The AI can generate knowledge base articles from various file types and scrape data from the company's website. It also enhances search results, making it easier for users to find the information they need.
How does the AI improve ticket management?
By leveraging OpenAI Embeddings from previous tickets and the knowledge base, the AI can generate suggested replies to common queries. This reduces response times and improves customer satisfaction.
Can Deskhero be integrated with other systems?
Yes, Deskhero includes a REST API that allows it to be integrated with other systems. This can help streamline your support processes.
* This article provides an example of how a fictive company in the Taxation law industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
