Global Tax Advisors has a vast repository of knowledge base articles, policies, manuals, and presentations. However, managing and retrieving relevant information was a challenge before they implemented Deskhero.
Deskhero's AI capabilities have revolutionized the way Global Tax Advisors manages its knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This has made it easier for the team to find and use relevant information.
The AI also generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the firm's website. This has significantly reduced the time and effort required to update the knowledge base.
Furthermore, the AI generates suggested replies based on the knowledge base and previous tickets. This has improved the speed and accuracy of responses to client inquiries.
Overall, Deskhero's AI capabilities have significantly improved knowledge management at Global Tax Advisors, leading to better service delivery and client satisfaction.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. It analyzes the search query and provides relevant information from the database.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the firm's website. This automates the process of updating the knowledge base.
How does Deskhero improve the speed and accuracy of responses?
The AI generates suggested replies based on the knowledge base and previous tickets. This allows the team to provide quick and accurate responses to client inquiries.
* This article provides an example of how a fictive company in the Taxation law industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
