TaxSolutions LLP prides itself on its personalized client service. However, managing client communication was a challenge due to the volume of inquiries and the complexity of tax law. That's when they turned to Deskhero.
Deskhero's ticket management system and user groups have allowed TaxSolutions to organize client inquiries effectively. The team can track the status of each inquiry and ensure timely responses.
The firm also leverages Deskhero's AI capabilities to improve communication. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has reduced the time spent on drafting responses and improved the consistency of communication.
Furthermore, the AI enhances the search results within the platform. When a new ticket is created, the AI scans the content and provides relevant information from the knowledge base or previous tickets. This feature has been instrumental in providing quick and accurate responses to clients.
Overall, Deskhero's AI capabilities have streamlined client communication at TaxSolutions, improving efficiency and client satisfaction.
How does Deskhero's ticket management system improve client communication?
Deskhero's ticket management system allows the team to track the status of each inquiry and ensure timely responses. It also categorizes and prioritizes tickets, which helps in managing the workload.
How does Deskhero's AI improve the consistency of communication?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This ensures that the responses are consistent and aligned with the firm's policies and procedures.
How does the AI enhance search results?
When a new ticket is created, Deskhero's AI scans the content and provides relevant information from the knowledge base or previous tickets. This helps in providing quick and accurate responses.
* This article provides an example of how a fictive company in the Taxation law industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
