TeaRoll Inc. was facing challenges in managing their increasing volume of customer support tickets. The manual process was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management using AI capabilities. The system automatically categorizes incoming tickets based on the issue type, assigns them to the appropriate user group, and suggests replies using OpenAI Embeddings.
The advanced AI capabilities of Deskhero also enhanced the efficiency of TeaRoll's knowledge base. The platform generates articles from various sources such as Word, PowerPoint, PDF files, and even scraped website data. This has significantly improved the comprehensiveness of their knowledge base, providing customers with more accurate and relevant information.
Deskhero's AI capabilities have also improved the search functionality. The platform uses OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need. This has reduced the number of support tickets and improved customer satisfaction.
Moreover, TeaRoll Inc. has leveraged Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, reducing the time spent on manual tasks.
Overall, Deskhero's AI-powered solutions have enabled TeaRoll Inc. to provide more efficient and effective customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities categorize incoming tickets based on the issue type, assign them to the appropriate user group, and suggest replies using OpenAI Embeddings. This automation speeds up the response time and improves efficiency.
How does Deskhero enhance the knowledge base?
Deskhero generates knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped website data. This enhances the comprehensiveness of the knowledge base, providing customers with more accurate and relevant information.
How does Deskhero improve the search functionality?
Deskhero uses OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need. This reduces the number of support tickets and improves customer satisfaction.
* This article provides an example of how a fictive company in the Tea Rolling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
