WitherWise has a wealth of information in various formats including word, powerpoint, and pdf files. Using Deskhero, they can automatically generate knowledge base articles from these resources. This not only saves time but also ensures that all relevant information is easily accessible.
Deskhero's AI-powered ticket management system allows WitherWise to handle customer queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving response times and customer satisfaction.
The AI-enhanced search bar provided by Deskhero enables WitherWise's support agents to quickly find the information they need. The AI uses embeddings from all available data to provide the most relevant search results, aiding in faster resolution of customer issues.
WitherWise can use the custom fields feature to tailor their support system to their specific needs. They can create custom fields for specific tea withering issues, making it easier to categorize and track tickets.
Deskhero's REST API allows WitherWise to integrate their existing systems with the platform. This ensures a seamless workflow and allows them to fully utilize Deskhero's advanced AI capabilities.
How does Deskhero's AI enhance our knowledge base management?
Deskhero's AI can automatically generate knowledge base articles from your existing resources in various formats. It uses OpenAI Embeddings to find relevant content and generate suggested replies, improving the efficiency of your knowledge base management.
Can we customize Deskhero to fit our specific needs?
Yes, Deskhero offers custom fields that allow you to tailor the platform to your specific needs. You can create custom fields for specific issues, making it easier to categorize and track tickets.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Tea Withering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
