Soccer United receives a high volume of customer queries daily, ranging from account issues to game-related inquiries. Using Deskhero's ticket management feature, they are able to categorize and prioritize these tickets efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to each ticket.
With the help of Deskhero's custom fields and structured data lists, Soccer United has been able to organize customer data effectively. This has led to a more personalized customer service experience, as the AI can use this data to tailor responses based on individual customer profiles.
The AI also enhances the search function on Soccer United's platform. It leverages OpenAI Embeddings from various sources including uploaded files like policies, manuals, and presentations, as well as scraped website data. This has resulted in more accurate and relevant search results for customers, improving their overall experience on the platform.
Deskhero's knowledge base feature has been instrumental in providing self-service options to customers. The AI capabilities generate articles from word, powerpoint, and pdf files, creating a comprehensive database of information that customers can access at any time.
Overall, the advanced AI capabilities of Deskhero have transformed the way Soccer United handles customer support, making it more efficient and customer-friendly.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets, significantly reducing the time taken to respond.
How does the AI enhance the search function?
The AI uses OpenAI Embeddings from various sources to provide more accurate and relevant search results.
How does Deskhero help in providing a personalized customer service experience?
Deskhero's AI uses customer data organized through custom fields and structured data lists to tailor responses based on individual customer profiles.
* This article provides an example of how a fictive company in the Team and Club Sports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
