Rugby Connect receives a large number of customer queries every day. With Deskhero's ticket management feature, they are able to handle these queries efficiently. The platform's AI capabilities analyze past tickets and knowledge base articles to suggest relevant responses, reducing the time taken to resolve each ticket.
Deskhero's custom fields and structured data lists allow Rugby Connect to manage customer data effectively. This data is used by the AI to provide personalized responses, improving the customer service experience.
The AI also enhances the search function on Rugby Connect's website. It uses OpenAI Embeddings from various sources to provide more accurate and relevant search results, making it easier for customers to find the information they need.
Deskhero's knowledge base feature has been crucial in providing self-service options to customers. The AI generates articles from various file types, creating a comprehensive database of information that customers can access at any time.
Overall, Deskhero's advanced AI capabilities have revolutionized the way Rugby Connect handles customer support, making it more efficient and customer-friendly.
How does Deskhero's AI improve ticket resolution times?
The AI analyzes past tickets and knowledge base articles to suggest relevant responses to new tickets, reducing the time taken to resolve each ticket.
How does the AI provide personalized responses?
The AI uses customer data managed through Deskhero's custom fields and structured data lists to provide personalized responses.
How does Deskhero's AI enhance the search function?
The AI uses OpenAI Embeddings from various sources to provide more accurate and relevant search results.
* This article provides an example of how a fictive company in the Team and Club Sports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
