Basketball Pro Shop receives numerous customer inquiries every day. To manage these inquiries efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
When a customer submits a ticket, the AI scans the content and generates a suggested reply based on the existing database of information. This reply is then sent to the customer support representative for review. This process has significantly reduced the time taken to respond to customer inquiries.
The AI also enhances search results, making it easier for customer support representatives to find relevant information. This feature is especially useful when dealing with complex inquiries that require detailed responses.
In addition, Basketball Pro Shop uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the right team. This ensures that each inquiry is handled by a representative with the appropriate expertise.
Overall, Deskhero's AI capabilities have helped Basketball Pro Shop provide faster and more accurate responses to customer inquiries, thereby improving customer satisfaction and loyalty.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
The AI uses the same OpenAI embeddings to enhance search results. When a customer support representative searches for information, the AI provides the most relevant results based on the query.
How does Basketball Pro Shop use the custom fields and user groups features?
Basketball Pro Shop uses these features to categorize tickets and assign them to the right team. This ensures that each inquiry is handled by a representative with the appropriate expertise.
* This article provides an example of how a fictive company in the Team sports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
